- Is measured by how well we meet the needs and expectations of the clients that we serve.
- Is the single most important factor in helping our clients maintain their competitive edge.
- Is Shelco’s key competitive advantage.
- Is not finished until our clients are assured that they have received the very best in services and products.
- Is a constant, continuing process.
Our Total Quality Management Program Includes:
- Definition of client needs.
- Systematic client feedback.
- Removing roadblocks to productivity.
- Teamwork in inspection, review, and cooperation.
- Management participation.
- Employee training programs.